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Contacting us is easy.

If you send us an e-mail please make sure that we're allowed to answer you back. So many people now have "allowed only" listings for their  e-mail recipients, so when you take the time to send us an e-mail make sure we're allowed to reply. When we take the time to respond, quote & calculate freight and answer your request only to receive a > 553 sorry, that domain isn't in my list of allowed rcpthosts .... it is most frustrating. So don't forget to add us to your allowed list. Otherwise you'll be thinking nobody gives a hoot about returning your request for information. Not true, we care and reply to all requests for information.

our e-mail can be found here >   e-mail, Just Click Here  copy and paste it in to you allowed list
We do not distribute e-mail to anyone.

You can call our toll free anytime, however it is only staffed 9 to 5 eastern. M-F

You can place an order on line anytime 24/7 and your order will be processed the very next working day or the same day if ordered by 12 Noon. For rush orders you must call before 2pm and if in stock we'll get it rolling the same day for you.

A policy note:

No returns on flags, exchange only and ONLY on unused products.

20% restocking fee applies to all acceptable returns. Customer is responsible for freight & or shipping in both directions.

We make every effort to properly display the proper information and photos of the items we sell and do not use a photo of a large commercial flagpole in our information pages for small home kits.

We do not show you a photo of a beautiful "Signature Series Flag" and then ship you a lesser quality flag or a cheap import.

What does that mean to you? What You See, Is What You Get. Flagpole kits are kits, Flagpoles are Flagpoles, there is a difference. If product says flagpole kit it is delivered in smaller pieces you assemble.

A Flagpole kit ships USPS or UPS. They are light duty and are produced in usually 4 to 5 foot sections.

A Flagpole Ships Motor Freight because they are manufactured of heavier, thicker material and  in one piece in various lengths up to 35 feet. A 60 foot pole would be shipped in roughly 3 equal pieces totaling 66 feet of assembled length. (6 ft. in foundation.) Alignment sleeves are quite a bit different on large flagpoles than the swaged ends on kits.

Great Info Link To Learn About Flagoles


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